Service improvements

Bracknell Forest Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bracknell Forest Council as a CSV file.

  • Bracknell Forest Council (21 011 617)

    Category: Education Date: 10-Feb-2022

    Summary

    The complainant said the Council significantly delayed issuing her son’s Educational and Health Care Plan (EHCP) and failed to communicate with her throughout the process. The Council has accepted it was at fault and has agreed to remedy the injustice.

    Service improvements

    The Council will provide evidence of regular monitoring of its EHCP timescales - within the next four weeksThe Council will remind relevant staff of the importance of issuing EHC plans within the timescales set out in the SEN code of practice - within the next four weeks

  • Bracknell Forest Council (20 011 753)

    Category: Education Date: 07-Jul-2021

    Summary

    Ms G complains the Council reviewed her son’s Education, Health and Care Plan but then refused to recognise it as a review, which denied her a right of appeal to a tribunal. We uphold the complaint, finding the Council’s reasons for not recognising the review being incompatible with relevant legislation and guidance. We recommend the Council apologises, pays Ms G £250 for denying her a right of appeal to a tribunal and undertakes training with its staff.

    Service improvements

    Training for staff to understand early reviews must follow a statutory process and use of terminology.

  • Bracknell Forest Council (20 007 057)

    Category: Education Date: 11-Jun-2021

    Summary

    Mr X complains the Council failed to provide full time education for his son. He also complains the Council failed to find his son a school place and delayed in completing an EHC assessment. We find fault with the Council for not issuing the final EHC plan within the statutory deadline. However, the fault did not cause any significant injustice. We also find fault with the Council for not properly considering whether part time education was more suitable for the child. We have made recommendations.

    Service improvements

    The Council will remind staff of the need to have clear written records of their decisions and reasons when deciding on the suitability of part time education.

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