Service improvements

Bracknell Forest Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Bracknell Forest Council (21 011 617)

Category: Education Date: 10-Feb-2022

Summary

The complainant said the Council significantly delayed issuing her son’s Educational and Health Care Plan (EHCP) and failed to communicate with her throughout the process. The Council has accepted it was at fault and has agreed to remedy the injustice.

Service improvements

The Council will provide evidence of regular monitoring of its EHCP timescales - within the next four weeksThe Council will remind relevant staff of the importance of issuing EHC plans within the timescales set out in the SEN code of practice - within the next four weeks

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