Service improvements

Bracknell Forest Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Bracknell Forest Council (24 021 624)

Category: Children's care services Date: 19-Dec-2025

Summary

Mrs X complained about the Council’s handling of her request for a parent carers assessment, the children’s statutory complaints process, and how it communicated with her. Overall, we agreed with the Council’s stage two findings. However, the remedy proposed was not adequate to acknowledge the impact its delays had on her, and it did not consider the significantly delayed complaints handling. The Council will apologise, make a symbolic payment, and carry out service improvements recommendations.

Service improvements

The Council will share with the Ombudsman an update on its planned training for its staff on the carers assessment policy and process.The Council will review how it can ensure the timescales in the children’s statutory complaints process are adhered to, and updates are provided to complainants when investigations are taking longer than expected. This should be within the maximum 65 days allowed for the process.

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