Service improvements

Bracknell Forest Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bracknell Forest Council as a CSV file.

  • Bracknell Forest Council (25 010 124)

    Category: Adult care services Date: 30-Jun-2026

    Summary

    Ms C complains the Care Provider, acting for the Council and ICB, failed to provide satisfactory care to Mrs D which resulted in her not receiving suitable health care and support. Ms C also complains the Council failed to investigate the Care Provider through safeguarding properly. There was service failure by the Care Provider which has caused uncertainty about whether Mrs D received suitable care and support. The Council, and Care Provider have agreed to make service improvements and a symbolic payment to Ms C for the distress caused by the service failure.

    Service improvements

    2. Within three months of the final decision, as part of its contract monitoring of the Care Provider, the Council will review the Care Provider’s recording, in particular, daily case notes, reviews and updating care plans.4. Within three months of the final decision the Care Provider will:a) remind staff by a team meeting, training, staff circular or supervision about the need to follow care plans and evidence when action is taken; and to review and update care plans when there are changes in a person’s needs;4. Within three months of the final decision the Care Provider will:b) remind staff by a team meeting, training, staff circular or supervision about including the frequency of when action needs to be taken in care plans so staff members are clear about what actions are needed and when;4. Within three months of the final decision the Care Provider will:c) remind staff by a team meeting, training, staff circular or supervision about making contemporaneous records;4. Within three months of the final decision the Care Provider will:d) review how food and fluid is monitored in the care home, including how care staff monitor and analyse information recorded so there are triggers for review/further action when a person is not eating or drinking enough.

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