Bracknell Forest Council (21 017 059)

Statement Upheld Special educational needs 03-Aug-2022

Summary: The Council was at fault for failing to provide Y with the provision in his Education, Health and Care Plan, causing him to fall behind his peers, The Council was also at fault for charging Mr X school transport fees and for how it handled Mr X’s complaint. This caused injustice to Y and Mr X, however we are satisfied the Council offered a suitable remedy for the injustice caused.

Bracknell Forest Council (21 018 119)

Statement Upheld Special educational needs 09-Nov-2022

Summary: Ms X complained the Council failed to provide the provision set out in her son’s Education, Health and Care plan, and it failed to address all of her complaint. Ms X said this had a disproportionate impact on her son’s physical wellbeing due to the nature of his conditions. She said it also caused unnecessary distress and uncertainty. We find the Council at fault, and this fault caused Ms X and her son injustice. The Council has agreed to apologise to Ms X and make a payment to her to reflect the injustice caused.

Bracknell Forest Council (21 015 118)

Statement Upheld Special educational needs 24-Nov-2022

Summary: Ms X complained that the Council failed to notify her within statutory timeframes about its intention to amend her son’s Education, Health and Care (EHC) plan, failed to issue the final EHC plan within timeframes, and delayed handling her complaint. Ms X said this denied her a right to appeal the EHC plan, cost her time and trouble, and caused unnecessary distress, inconvenience, and uncertainty. We find the Council at fault, and find the faults caused Ms X injustice. The Council has agreed to make a payment to Ms X to remedy the injustice caused. We are satisfied the Council has apologised and made improvements to its service.

Bracknell Forest Council (22 003 230)

Statement Upheld Special educational needs 09-Dec-2022

Summary: The complainant (Mrs X) said the Council’s failed to follow due process when reviewing her son’s (Y) Education, Health and Care Plan (EHCP). She also said the Council failed to provide Y with full-time education, consistently deliver special educational provisions (SEP) identified in his EHCP, make payments to Y’s tutors as agreed and effectively communicate with the parents. I found fault with all aspects of Mrs X’s complaint. The Council agreed to pay the outstanding invoices for the ABA tutoring, continue funding his ABA tutoring until Mrs X’s appeal is resolved by the Tribunal and make a distress payment for Mrs X. It also agreed to complete some service improvements.

Bracknell Forest Council (21 019 078)

Statement Upheld Other 23-Jan-2023

Summary: Mr X complained the Council’s care coordinator failed to act in his best interests and it has failed to adequately investigate his complaint, causing distress. We find the Council at fault because it delayed responding to Mr X’s request for a new care coordinator, but we are satisfied its apology is an adequate remedy.