Bournemouth Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
50% Complaints upheld by Bournemouth Borough Council
50% of complaints we investigated were upheld.
This compares to an average of 55% in similar authorities.
4 upheld decisions
View upheld decisionsStatistics are based on a total of 8 detailed investigations for the period between 1 April 2018 to 31 March 2019
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Bournemouth Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 6 compliance outcomes for the period between 1 April 2018 to 31 March 2019
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Satisfactory remedies provided by the Council
25% Complaints with satisfactory remedy provided by Bournemouth Borough Council
In 25% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 11% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 4 detailed investigations for the period between 1 April 2018 to 31 March 2019
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Bournemouth Borough Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 18 016 735
Category: Adult care services
Sub Category: Charging
- Remind staff about the timescales involved in complaint handling and, to as far as possible, provide full responses at the earliest opportunity;
- Review processes so the revenues and charging departments are working in partnership to avoid duplication cheques and confusion;
- Review invoicing procedures to look at how invoices are written, and payments reflected to avoid confusion.
Last updated: 4 April 2015