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Advice on comparing statistics across years

In the 2020-21 year we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Bassetlaw District Council

Annual statistics ?Find out more about annual statistics

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We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last eight years, the Ombudsman has published the following public interest reports against Bassetlaw District Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 18 012 873

Category: Adult care services

Sub Category: Disabled facilities grants

  • Remind staff that proposes adaptations should be shared with the allocated occupational therapist to confirm they will meet the applicant's needs before being shared with the applicant.
  • Ensure that for future DFG applications it agrees with the county council who will act as key contact and confirms this in writing with the applicant
  • Ensure where necessary it receives written agreement from applicants to proceed with a particular course of action rather than relying on the agreement of other professionals.


Service improvements agreed by Bassetlaw District Council

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Last updated: 4 April 2015