Bassetlaw District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Bassetlaw District Council
100% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
1 upheld decision
Adjusted for Bassetlaw District Council's population, this is
0.8 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Bassetlaw District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Bassetlaw District Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Bassetlaw District Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 18 012 873
Category: Adult care services
Sub Category: Disabled facilities grants
- Remind staff that proposes adaptations should be shared with the allocated occupational therapist to confirm they will meet the applicant's needs before being shared with the applicant.
- Ensure that for future DFG applications it agrees with the county council who will act as key contact and confirms this in writing with the applicant
- Ensure where necessary it receives written agreement from applicants to proceed with a particular course of action rather than relying on the agreement of other professionals.
Last updated: 4 April 2015