Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Bassetlaw District Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    100% of complaints we investigated were upheld.

    This compares to an average of 59% in similar authorities.

    1 upheld decision

    Adjusted for Bassetlaw District Council's population, this is
    0.8 upheld decisions per 100,000 residents

    The average for authorities of this type is
    1.4 upheld decisions per 100,000 residents.

    View upheld decisions

    Statistics are based on a total of 1 upheld decisions for the period between 1 April 2022 to 31 March 2023

  • Compliance with Ombudsman recommendations

    100% of cases we were satisfied the Council had successfully implemented our recommendations.

    This compares to an average of 100% in similar authorities.

    Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2022 to 31 March 2023

  • Satisfactory remedies provided by the Council

    In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of 15% in similar authorities.

    0 satisfactory remedy decisions

    Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Bassetlaw District Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 18 012 873

Category: Adult care services

Sub Category: Disabled facilities grants

  • Remind staff that proposes adaptations should be shared with the allocated occupational therapist to confirm they will meet the applicant's needs before being shared with the applicant.
  • Ensure that for future DFG applications it agrees with the county council who will act as key contact and confirms this in writing with the applicant
  • Ensure where necessary it receives written agreement from applicants to proceed with a particular course of action rather than relying on the agreement of other professionals.


Service improvements agreed by Bassetlaw District Council

View all

Last updated: 4 April 2015

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings