Bassetlaw District Council (22 002 102)

Statement Upheld Housing benefit and council tax benefit 19-Jun-2022

Summary: The Council, when telling Miss X to repay housing benefit (HB) and council tax, used the wrong postcode for Miss X and did not tell her how to appeal against the council tax decision. The Council has now agreed my invitation to support a late appeal request to the tribunal dealing with HB. The Council has also now told Miss X how to appeal against the CTR decision. Therefore it is reasonable to expect Miss X to appeal to the tribunals, so we shall not investigate whether Miss X should repay money. There are insufficient reasons to investigate other parts of the complaint.