Decisions for Bassetlaw District Council between 01 April 2020 and 31 March 2021


There are 9 results (please note that to maintain confidentiality, we do not publish all our decisions)

  • Bassetlaw District Council (19 009 184)

    Statement Closed after initial enquiries Other 23-Jul-2020

    Summary: Mr B complains about the Council’s response to a water leak at the business premises he rents off the Council. He considers Council officers lied and their actions caused additional damage to his property. The investigation is discontinued as Mr B has alternative means of obtaining a remedy from the Council.

  • Bassetlaw District Council (20 001 037)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Oct-2020

    Summary: Ms X complained about the Council evicting her in 2019 for rent arrears which she says were due to problems with her housing benefit assessment. The Ombudsman cannot investigate this complaint. This is because we have no jurisdiction to investigate complaints about social housing landlords. We will not exercise discretion to consider the award of housing benefit after her eviction because she complained outside the normal 12-month period for receiving complaints.

  • Bassetlaw District Council (20 004 773)

    Statement Closed after initial enquiries Other 03-Nov-2020

    Summary: The Ombudsman will not investigate this complaint about the way the Council responded to a food safety issue. This is because there is insufficient evidence of fault by the Council.

  • Bassetlaw District Council (20 006 088)

    Statement Closed after initial enquiries Commercial and contracts 25-Nov-2020

    Summary: We will not investigate Mr B’s complaint that the Council issued incorrect invoices to his company for two and a half years and failed to correct them or to address other issues associated with the centre where his business was based. This is because we could not achieve the main outcome Mr B is seeking.

  • Bassetlaw District Council (20 007 145)

    Statement Closed after initial enquiries Council tax 28-Nov-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint that the Council’s council tax policy includes an empty property premium charge of 100%. The Ombudsman cannot lawfully question the Council’s council tax policy and cannot achieve the outcome Mr X wants.

  • Bassetlaw District Council (20 001 449)

    Statement Upheld Council house sales and leaseholders 04-Dec-2020

    Summary: Mr C complained the Council delayed completing on his right to buy application. We find the Council was at fault for its delays in dealing with Mr C’s right to buy application. The Council has agreed to our recommendation to address the injustice caused to Mr C by paying him the equivalent of five months’ rent.

  • Bassetlaw District Council (20 008 232)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Jan-2021

    Summary: We will not investigate Mr X’s complaint that the Council entered his home in 2018 without permission and is seeking to recover a housing benefit overpayment of some £15,000. Mr X complains late about events in 2018. The Social Security Tribunal is to hear his appeal against the Council’s housing benefit decision.

  • Bassetlaw District Council (20 010 238)

    Statement Closed after initial enquiries Planning applications 25-Feb-2021

    Summary: Ms X complains about the Council’s handling of a planning application for development at a property adjacent to her property. We will not investigate the complaint because there are insufficient grounds to warrant an investigation.

  • Bassetlaw District Council (20 011 581)

    Statement Closed after initial enquiries Other 31-Mar-2021

    Summary: We will not investigate this complaint about damage caused to the complainant’s property by works to a nearby development. This is because it is unlikely an investigation would achieve the outcome the complainant wants. The complainant can also seek a remedy in court for the claimed injustice.

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