Service Improvements for North Northamptonshire Council

There are 33 results

  • Case Ref: 21 014 663 Category: Education Sub Category: Special educational needs

    • The Council has agreed to offer the complainant £300, to reflect her time and trouble pursuing the complaint.

  • Case Ref: 21 007 254 Category: Education Sub Category: Special educational needs

    • Remind staff of the statutory EHCP deadlines and the distressing impact on young people and parents of them being missed.

  • Case Ref: 21 006 915 Category: Benefits and tax Sub Category: COVID-19

    • The Council will remind staff of the need to gather and take account of relevant information before reaching decisions on business rates liability.
    • The Council will provide relevant staff with training on effective complaint handling.

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