Case Ref: 23 020 479 Category: Housing Sub Category: Allocations

• The Council agreed tio share this case with its homelessness and allocations officers to emphasise the importance of examining the evidence submitted promptly and making timely decisions.

Case Ref: 24 014 934 Category: Education Sub Category: Special educational needs

• the Council has agreed to complete a review of why there were delays in carrying out the agreed on service improvement recommendations and advise what actions it intends to take to prevent future reoccurrences.

Case Ref: 23 019 041 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to remind its Quality Monitoring Team to follow up with service users to assure itself that that issues with care providers have been resolved following monitoring visits.

Case Ref: 23 018 564 Category: Education Sub Category: Special educational needs

• The Council will remind relevant special educational needs staff of the actions the Council should take in line with Section 15 Special Educational Needs and Disability Regulations 2014, when a child with an Education, Health and Care (EHC) Plan transfers into its area. The Council will ensure staff are aware it should secure the special educational provision for the child before it reviews or issues an amended EHC Plan.

Case Ref: 23 017 202 Category: Education Sub Category: Special educational needs

• The Council will provide us with a written update on the progress of its new draft Move In Policy for Young People.

Case Ref: 23 013 542 Category: Environment and regulation Sub Category: Pollution

• The Council will remind relevant staff of its enforcement policy and joint working requirements.
• The Council will provide the Ombudsman with evidence of the actions it is now taking to address delays at its stage 1 and stage 2 complaints process, to ensure it responds within its published timescales and names the officer responding to the complaint.

Case Ref: 23 009 712 Category: Housing Sub Category: Homelessness

• The Council has agreed to reviews its homelessness service and makes changes to ensure:a.all staff are aware of the Council’s legal duties and the timescales for taking specific actions;b.proper records are kept of the actions taken, and the rationale for that action;c.written decisions are sent to applicants at the correct address at each stage with a formal right of review;d.there is a robust monitoring system to identify delays promptly and take action to rectify them.
• The Council has agreed to review its complaint-handling service and makes changes to ensure:a.responses are sent within the Council’s published timescales;b.that complaints referred from our office are dealt with promptly; and c.any promised actions to remedy identified injustice are implemented within a reasonable period of time.

Case Ref: 23 009 139 Category: Education Sub Category: Special educational needs

• The Council will review its procedures to ensure cases do not get lost between the home education/inclusion and Education Health and Care teams.

Case Ref: 23 006 332 Category: Education Sub Category: Alternative provision

• The Council agreed to review its complaint handling processes, and issue reminders to staff who handle complaints, to ensure it:responds to complaints within the timescales set out in its complaints procedure; andproperly completes any actions it agrees to when it upholds a complaint, in good time.

Case Ref: 23 006 293 Category: Education Sub Category: Special educational needs

• Review its record keeping policies and provide guidance and training tostaff about the importance of accurate record keeping including recordingdetails to support its rationale behind its decision making