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Training & learning

Our training courses to improve complaint handling


Quotes from people who have taken the Ombudsman's training. Excellent trainers, good knowledge and understanding. The case study was so good I really had to remind myself that it wasn't real. Absolutely relevant to my work, content was highly applicable. Excellent interactive day. Interactive and fun. A well put together training course.

Online complaints handling training

Our Online Effective Complaint Handling Training is now available. A practical interactive workshop for councils and care providers that helps participants develop their complaint handling skills.

Our in-house and open courses are aimed at staff dealing with complaints at the higher stages of the process, such as managers and corporate complaints officers, and staff who investigate and make decisions about complaints.

Unfortunately due to Covid-19 our face-to-face courses are not available.