Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 7 • 6. Complaints stages 6. Complaints stages Stage 1 6.1 Organisations should have processes in place to consider which complaints can be responded to as early as possible, and which require further consideration. Organisation ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 11 • Targets and performance Targets and performance Once in the JWT, all complaints are subject to LGSCO’s normal time targets and service standards, except that the 13 week target is not applicable to the JWT. We aim to deal with case ...

Local Government and Social Care Ombudsman appoints new Director of Corporate Services The Local Government and Social Care Ombudsman (LGSCO) has appointed James Strachan as its new Director of Corporate Services. James joins from Eastleigh Borough Council in Hampshire, where he has served as Chief Executive for the past four years. He brings a wealth of experience from across local and central g ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 8 • Privacy notice for visitors to our website Privacy notice for visitors to our website This privacy statement applies only to this website. If you follow a link to another website from this site, please read the privacy policy on the other website to find out what it does ...

Yearly News 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death 27 Nov 2019 Care home threatens to evict patient if famil ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 3 • Health, Safety and Wellbeing Policy Responsibilities Overall and final responsibility for health, safety, and wellbeing is that of the Commission for Local Administration in England Commiss ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources

Wycombe District Council Find local authorities Annual statistics Sort annual statistics for Wycombe District Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman ...

Wycombe District Council Find local authorities Annual statistics Sort annual statistics for Wycombe District Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman ...