Once in the JWT, all complaints are subject to LGSCO’s normal time targets and service standards, except that the 13 week target is not applicable to the JWT. We aim to deal with cases:

• At consultation stage (an initial look task) within five working days
• At assessment stage, within 20 working days from date of allocation
• At Investigation, 95% of cases should be closed within 52 weeks of receipt

The AO will conduct regular 1:1s with the JWT Investigators, will monitor productivity and other performance and will produce performance reports for the LGSCO Casework Managers Meeting. The AO will also provide information to the JWT on performance on a regular basis. 

The AO will also work with LGSCO data analyst to ensure that statistics for the JWT are provided to the LGSCO Commission.