Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...

Commission meeting - 1 November 2018 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing (no papers) Minutes of the meetings held on 19 July 2018 Matters arising - action log (attached) Chair and Chief Executive's report (no paper attached) Quarterly budget monitoring as at the end of Q2 (no paper attached) Corporate performance report Jul-Sep 2018 (a ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 1 • Our role in remedying and preventing future injustice Updated October 2025 1.1 Our approach to remedies The Local Government and Social Care Ombudsman was established some 50 years ago, to conduct independent and impartial investiga ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 1 • Introduction Background Good complaint handling requires effective procedures and well-trained staff alongside a positive complaints culture that enables those procedures to achieve maximum impact. This code sets out what a ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 1 • 1. Introduction 1. Introduction We hold and manage large quantities of information and data (the term information is used for both in this policy, unless specified), concerning the investigation of complaints and ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 1 • 1 The Intake Team Last updated: July 2025 1.1 Purpose The Intake team are the gateway to accessing the services of the Local Government and Social Care Ombudsman. The objective is to provide an accessible and knowledgeable front-line servic ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 1 • Introduction IntroductionThis is internal guidance which we have published for transparency. It may contain links or references to other internal guidance or policies which are not published. Last updated: November 2025 The Local Go ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 1 • Introduction Last updated: September 2025 Introduction For over 50 years we have worked with local authorities to ensure that complaints from the public are dealt with in the right way, at the right time, and in the right place. Altho ...

Remuneration and Appointments Committee - 24 May 2019 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 29 January 2019 Matters arising Confidential item - no paper attached Chief Executive Officer performance 2019 Confidential item - no paper attached Chief Executive's objectives for 2019-20 Confidential item - no paper attached Local Governm ...

Audit and Risk Assurance Committee meeting - 8 October 2018 Approve minutes of 22 June 2018 Matters arising - action log (Action log) CEO/Accounting Officer update To receive updates. Confidential item - no paper attached Government Internal Audit Agency (GIAA) Annual Report and Opinion To consider and note the report Confidential item - no paper attached Cyber security final audit report To cons ...