Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 6 • Document retention with remedies over 12 months old Document retention with remedies over 12 months old In cases where a remedy is being chased for more than 12 months following the final decision, the original documents should be preserved ...

Our structure and staff Our staff We have 191 full time equivalent staff (excluding the Ombudsman) as of 1 April 2025. As an impartial ombudsman service it is essential that people can trust the independence of our investigations. Our Conflict of interests rules ensure we remain impartial by avoiding any conflicts of interest from arising during the course of dealing with a complaint. Our Code of ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 8 • 8. Is there an alternative right or remedy? 8.1 Introduction S26(6) A Local Commissioner shall not conduct an investigation under this Part of this Act in respect of any of the following matters, that is to say- (a) any a ...

Audit and Risk Assurance committee special meeting - 6 December 2024 Welcome and introductions Apologies for Absence Declarations of interest LGSCO 2023-24 Annual Report and Accounts The NAO 2023-24 financial statement audit including management letter 2023-24 Audit and Risk Assurance Committee Annual Report and Opinion

Assessment Code Contents: Chapter index for Assessment Code Updated: 01 July 2021 Assessment Code search Search this content Submit search Part 1 • Introduction Introduction Our enabling legislation allows us to decide which complaints we wish to pursue. While we aim to help people where we can, and where we decide it is appropriate to do so, the law places restrictions on our work and we operate ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 1 • Glossary GlossaryLast updated: August 2025 AM Assessment Manager AT - Assessment Team ATC - Assessment Team Co-ordinator BinJ - Body in Jurisdiction CAU - Complaints about us (service complaints) DD - Draft decision DIA - Director of Intake a ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 1 • Introduction IntroductionLast updated: October 2025 This is an internal policy which we have published for transparency. It may contain links or references to other internal guidance which is not published. Where we find evidence of fault ca ...

Commission meeting - 6 February 2020 Welcome and introductions Apologies Declarations of interest Any other Business and prioritisation of agenda items Casework briefing (attached) Minutes of the meeting held on 7 November 2019 Matters arising (attached) Chair and Chief Executive's report (attached) Review of LGSCO Intake Team Health Safety and Wellbeing Committee update Health Safety and Wellbei ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 6 • Subject specific guidance - Environment and regulation services Anti-social behaviour (ASB) Introduction Councils have a duty to investigate anti-social behaviour such as excessive noise, harassment and petty vandalism – and, where ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 6 • 5. The complaint handling process 5. The complaint handling process 5.1 Organisations should have a single policy for dealing with complaints covered by the Code. 5.2 The early and local resolution of issues between organis ...