Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Yearly News 2022 15 Dec 2022 Oxfordshire fails to provide alternative education for a year 14 Dec 2022 Ombudsman’s Annual Report highlights improvements for complainants and local service users The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2021-22, which details the success of its work to give more complainants a quicker decision on their case. 08 Dec ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 11 • 11 Targets and Performance Indicators 11.1 Introduction Service standards and performance indicators are as follows: Answer 90% of calls within 1 minute Answer 98% of calls presented to Intake Team Monthly monitoring of average call handli ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 5 • Statutory requirements related to joint working cases Consent The Regulatory Reform Order inserted into the Local Government Act 1974 (LGA74) sections 33ZA (part 3) and 34N (part 3a) and into the Health Service Commissioners Act 199 ...

Joint data controller agreement between PHSO and LGSCO Joint Data Controller Agreement between Parliamentary and Health Service Ombudsman and the Local Government and Social Care Ombudsman for complaint handling carried out by the Joint Working Team Last updated: March 2023 1. Parties to the agreement Parliamentary and Health Services Agreement (PHSO) Local Government and Social Care Ombudsman (L ...

Joint data controller agreement between PHSO and LGSCO Joint Data Controller Agreement between Parliamentary and Health Service Ombudsman and the Local Government and Social Care Ombudsman for complaint handling carried out by the Joint Working Team Last updated: March 2023 1. Parties to the agreement Parliamentary and Health Services Agreement (PHSO) Local Government and Social Care Ombudsman (L ...

Council to look again at summer-born children’s school start date requests Leeds City Council failed to follow guidance on summer-born admissions when deciding when an August-born girl could start school, the Local Government and Social Care Ombudsman has found. The Ombudsman heard the girl’s mother had applied to postpone her daughter’s school start last year, because she felt it was not in her ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Contents: Chapter index for Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 7 • How to scrutinise complaints performa ...