Introduction

This Memorandum of Understanding (MoU) sets out the framework to support the working relationship between the Local Government and Social Care Ombudsman (LGSCO) and the Enforcement Conduct Board (ECB), to drive improvements in enforcement practices in England.

While this MoU does not create or impose legally binding rights or obligations on the part of the LGSCO or the ECB, both organisations commit to following its provisions.

Each organisation will make their staff aware of what is in the MoU. They will keep staff updated about it, and about the responsibilities it places on them.

The MoU will be made public and placed on both organisations’ websites, which we consider to be the best way of bringing it to the attention of the public.

Roles of the parties

The LGSCO investigates complaints from the public about injustice caused by maladministration or service failure by a local authority or other organisation within jurisdiction. This includes the actions of the enforcement firms and agents that local authorities have contracted out enforcement activity to. The LGSCO can recommend a suitable remedy (which can include financial redress) for any injustice found.

The ECB provides independent oversight of the enforcement industry to ensure that all those who are subject to enforcement action in England and Wales are treated fairly. The ECB investigates complaints about potential poor enforcement practices in England and Wales and can recommend a suitable remedy where poor practice is found to have occurred and it has caused an injustice to an individual.