Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 1 • Foreword Foreword We have the power to publish, after consultation, guidance about good administrative practice for local government. We have done so since 1993 and u ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 2 • Privacy notice for complainants Privacy notice for complainants The Local Government and Social Care Ombudsman is set up by law to look at complaints about councils and some other public organisations in England and complaints about adult social care providers in England ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 17 • Who is the body in jurisdiction in joint working cases? LGSCO generally takes the view that the body in jurisdiction is the one whose statutory function is being performed, whereas PHSO usually registers the case against the body t ...

Advisory Forum Working with people who have used our service to help us improve Who sits on the advisory forum? Our advisory forum is made up of a majority of members of the public who have used our service. We also have representatives from local authorities and social care providers, as well as those who act as advocates for the public such as advisory bodies, MPs and councillors. What's the ad ...

Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations Two families left without proper housing support by Leicester City Council will now be offered the financial remedies recommended by the Local Government and Social Care Ombudsman, after the council reversed its previous decisions refusing to pay. The Ombudsman has today publis ...

How we work with the CQC Contents: Chapter index for How we work with the CQC Updated: 18 July 2024 How we work with the CQC search Search this content Submit search Part 1 • Memorandum of Understanding between the Care Quality Commission and Local Government and Social Care Ombudsman Introduction This Memorandum of Understanding (MoU) sets out the framework to support the working relationship be ...

Introducing the new virtual assistant The Local Government and Social Care Ombudsman has launched a new online assistant to help people get the information they need, faster. The virtual assistant can answer questions, help people understand how to make a complaint, and explain what LGSCO can and cannot look at. It uses Artificial Intelligence (AI) to trawl through information contained within th ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 21 • Appendix Four - PHSO amended scheme of delegation Annex A - PHSO Scheme of Delegation - Joint Working Cases · This document supplements the main PHSO Scheme of Delegation and explains how the Ombudsman delegates their powers in res ...

Social care ombudsman launches best practice guidance for handling self-funder complaints The Local Government and Social Care Ombudsman (LGSCO) has today launched best practice guidance to help adult social care providers deliver fair, transparent and accountable complaints handling – particularly for self-funding care users. The campaign encourages providers to ensure their complaints processes ...

Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness The Local Government and Social Care Ombudsman has taken the unusual step of issuing a further report against South Kesteven District Council for it refusing to pay a remedy to a man who asked for homelessness support. The Ombudsman found that the council failed to properly consider ...