Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionVersion: July 2025 This document is complimentary to the Intake Manual. Whereas the Intake Manual provides the public with an overview of Intake decision making, this document ...

Email and Calendar Policy Contents: Chapter index for Email and Calendar Policy Updated: 01 October 2024 Email and Calendar Policy search Search this content Submit search Part 1 • Email and Calendar Policy 1. Scope 1.1 The Policy for using and managing email and Outlook calendars applies to all LGSCO staff (used here to include contractors and others with a contractual arrangement to work for or ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 6 • Wellbeing and Health and Safety Committee Purpose The Wellbeing and Health and Safety Committee will promote cooperation between management and employees in developing and implementing meas ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 6 • 5.13 Refusal and appeal rights 5.13 Refusal and appeal rights We must justify any refusal and explain any exemptions or exceptions, including for FOI and EIR an explanation of how we have applied the ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 6 • Putting things right Principles Acknowledging mistakes and apologising where appropriate. Putting mistakes right quickly and effectively. Providing clear and timely i ...

Audit and Risk Assurance Committee meeting - 8 October 2018 Approve minutes of 22 June 2018 Matters arising - action log (Action log) CEO/Accounting Officer update To receive updates. Confidential item - no paper attached Government Internal Audit Agency (GIAA) Annual Report and Opinion To consider and note the report Confidential item - no paper attached Cyber security final audit report To cons ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 5 • Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees We process personal information to carry ou ...

More systemic problems seen in Ombudsman complaints lead to increased wider service improvements Increasing systemic problems seen in people’s complaints has led to the Local Government and Social Care Ombudsman making more wider service improvement recommendations to councils in 2019-20 than ever before. Detailed in its Annual Review of Local Government Complaints launched today, the Ombudsman h ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 1 • Introduction This document defines and establishes LGSCO Policy for Health and Safety as required by the Health and Safety at Work etc…Act 1974. It provides details of the organisation, the ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 1 • 1. Introduction 1. Introduction We are committed to operating openly and will meet all reasonable requests for information so we maintain a high level of public trust and confidence in our organisati ...