Memorial safety in cemeteries This fact sheet is aimed primarily at people who believe that there has been some fault in the way the council has gone about laying memorials flat and may be considering making a complaint to the Ombudsman. When I made my yearly visit to my mother's grave I was shocked to find the memorial laid flat and a notice telling me to contact the council. Can the Ombudsman h ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 6 • 5. Early Discretionary Decisions Cases passing the jurisdictional tests in the Assessment Code must then be assessed using the four discretionary tests: Public interest Injustice Fault Remedy In some cases, the combined effect of two or more ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 4 • 3. Business Processes 3.1 Inputs from the Intake Team Intake will forward cases to Assessment. All new cases are sent to the 'AT Unallocated' list. For further details about the Intake Team’s handling of viable enquires see the Intake Manual. ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 7 • 6. Early Decisions – Invalid Complaints 6. Early Decisions – Invalid Complaints Invalid complaints fall into three categories those: where a body is not in jurisdiction; we write to the PA/Rep to explain why we are closing the case. We neithe ...

Local Government and Social Care Ombudsman appointment confirmed Amerdeep Somal has now been confirmed as England’s new Local Government and Social Care Ombudsman by the Department for Levelling Up, Housing and Communities. Amerdeep will take up the post on 1 February 2024. This appointment follows an open recruitment process and scrutiny by the Levelling Up, Housing and Communities Select Commit ...

West Somerset District Council Find local authorities Annual statistics Sort annual statistics for West Somerset District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not co ...

West Somerset District Council Find local authorities Annual statistics Sort annual statistics for West Somerset District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not co ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 10 • 10 The right to restrict processing data 10 The right to restrict processing data A data subject has the right to obtain from the data controller a restriction on processing data under Article 18 UK ...

Trading standards This fact sheet is aimed primarily at anyone who is dissatisfied with the way a council’s trading standards office has dealt with their complaint about a trader, or the way in which a council has carried out its investigative, monitoring and enforcement work, and may be considering making a complaint to the Ombudsman. A local trader has broken consumer protection law and I have ...

Moving traffic offences This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) issued by enforcing authorities and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice for a moving traffic offence. Can the Ombudsman help me? Transport for London (TfL) and councils both inside and outside London may enforce ...