Council to look again at summer-born children’s school start date requests Leeds City Council failed to follow guidance on summer-born admissions when deciding when an August-born girl could start school, the Local Government and Social Care Ombudsman has found. The Ombudsman heard the girl’s mother had applied to postpone her daughter’s school start last year, because she felt it was not in her ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Contents: Chapter index for Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Contents: Chapter index for Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board ...

Travel and subsistence policy Introduction This Policy sets out the rules as to how members of staff can claim for expenses incurred in the performance of their duties for the LGSCO and the details of the principles and rules relating to staff expenses, including taxable staff expenses. The purpose of this Policy is to ensure that employees are properly reimbursed for legitimate business expenses ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 4 • 4. Hard copy material 4.1 Intake archives Intake will, wherever possible, scan all hard copy material. The scanned documents will be attached to ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 16 • Pausing and withdrawing complaints Pausing and wit ...

Our structure and staff Our staff We have 191 full time equivalent staff (excluding the Ombudsman) as of 1 April 2025. As an impartial ombudsman service it is essential that people can trust the independence of our investigations. Our Conflict of interests rules ensure we remain impartial by avoiding any conflicts of interest from arising during the course of dealing with a complaint. Our Code of ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 7 • Appendix 1 - Remedy categories When we close a complaint, individual remedies categories must be recorded on the remedies screen on ECHO. This guidance note explains the relevant circumstances for each of the categories available on ECHO. Pe ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 8 • A proportionate approach to complaints A proportiona ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 7 • 7 ECHO 7.1 Introduction ECHO is our case management system and is the primary record for all complaints. All relevant material will be retained and responded to via ECHO. 7.2 Recording Persons Affected and R ...