Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 3 • 3. ECHO records 3.1 Written material All casework documents, emails and other written material should be stored on ECHO. (See Hard copy material ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 2 • Awareness ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 11 • Targets and performance Targets and performance Once in the JWT, all complaints are subject to LGSCO’s normal time targets and service standards, except that the 13 week target is not applicable to the JWT. We aim to deal with case ...

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Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Adult social care complaints – frequently asked questions Why have you sent this complaint to me as the registered care provider? The Local Government and Social Care Ombudsman (LGSCO) has powers to investigate complaints made by people who self-fund their care or have arranged it themselves. This means they are in a direct contractual arrangement with you as their care provider. If instead their ...

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Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 11 • 11 Targets and Performance Indicators 11.1 Introduction Service standards and performance indicators are as follows: Answer 90% of calls within 1 minute Answer 98% of calls presented to Intake Team Monthly monitoring of average call handli ...

Councils urged to learn from Ombudsman investigation into child abuse complaint The Local Government and Social Care Ombudsman is urging councils to place children at the centre of decision making in cross border child protection cases, after a suicidal teenager was left without appropriate support when she reported serious sexual abuse. The girl, who lives in Kent, reported she had been sexually ...