Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 1 • Executive summary Executi ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 2 • Key points Key points Hig ...

Cotswold council criticised for poor tax relief response Cotswold District Council has been heavily criticised by the Local Government and Social Care Ombudsman for the way it handled a man’s request for help paying his council tax during the COVID-19 pandemic. The man requested help with his council tax payments, in part because of the impact of the pandemic on his finances. However, despite kee ...

Commission meeting - 20 July 2017 Information management (workshop) To provide the Commission with an outline of, and an opportunity to ask questions about: how we deal with data protection issues – specifically how we maintain security of data; and how we deal with information requests, covering subject access requests and freedom of information requests (no papers). Casework briefing Briefing a ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 9 • 9 Managing requests: non-casework information including HR records 9.1 Requests under the FOIA and EIR Requests for information other than case files will not normally involve personal data of the re ...

Focus Reports and Guides for Practitioners Focus reports highlight common or systemic issues we see, brought to life with case studies from our complaints. They share learning from complaints to help councils and care providers make improvements, contribute to public policy debates and give elected members tools to scrutinise local services. Focus reports are web-based publications. If you need a ...

External consultations and inquiries 2026 March - LGSCO consultation response to National Planning Policy Framework March - LGSCO response to Fostering consultation March - LGSCO response to CPA consultation 2025 September - LGSCO response to the MHCLG consultation on the Local Government Outcomes Framework September - LGSCO response to the MHCLG consultation on Changing the way government alloca ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 5 • A rights-b ...

Commission meeting - 27 April 2017 The role of the Commission and future arrangements (workshop) To reflect on our roles and responsibilities on the Commission; to consider how we can work together and spend our time most effectively as a Board and to consider any improvements that we might be able to make in the Board's work (no papers). Approve minutes of 2 February 2017 Matters arising - actio ...

County council failed to meet man’s needs, leaving him to pay for some of his own care Hampshire County Council has been criticised by the Local Government and Social Care Ombudsman after it failed to meet an elderly man’s needs when his finances ran short. The man, who has dementia, had initially paid for the care he received in his home. But, in Spring 2019, when a relative alerted the council ...