Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 8 • Complaints, appeals and reviews Complaints, appeals ...

Ombudsman Association membership The LGSCO is a member of the Ombudsman Association (OA), a professional association for UK and other ombudsman schemes. All members of the Association must meet its criteria of independence, fairness, effectiveness, openness, transparency, and accountability. They must also publish their service standards and report against them. The Ombudsman Association regularl ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 6 • 6. Is the complaint in time? 6.1 26B Procedure for making complaints (1) Subject to subsection (3), a complaint about a matter under this Part of this Act must be made – (a) in writing, and (b) before the end of the permi ...

Email and Calendar Policy Updated: 01 October 2024 Email and Calendar Policy search Search this content Submit search Contents Part 1: Email and Calendar Policy

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 5 • Effective complaints syst ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 3 • 3. What decision statements will be published? 3. What decision statements will be published? 3.1. The statutory basis of our power to publish decision statements is: Section 31B(1)(a) and (d) of Part 3 of the Local ...

Ombudsman investigation highlights councils’ recruitment problems The problems faced by councils in recruiting educational psychologists have been highlighted in an investigation report by the Local Government and Social Care Ombudsman. The report, which upholds a North Yorkshire mother’s complaint about delays by the county council in meeting her son’s Education, Health and Care (EHC) Plan, has ...

Pay and benefits Financial Rewards We pay competitive salaries, which increase through annual progression within our pay scales as well as nationally agreed pay awards. We also have two staff recognition schemes that reward outstanding contributions at work. Generous local government pension scheme We are part of the Local Government Pension Scheme – one of the best career average schemes, which ...

Ombudsman annual report focuses on sharing the learning from complaints The Local Government and Social Care Ombudsman did more to share the lessons from its investigations, according to its Annual Report and Accounts 2018-19. Last year the Ombudsman published 50 reports and guidance documents, and more than 9,000 decision statements on its website, to help councils and care providers learn from ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 1 • Executive summary Executive summary T ...