Pay and benefits

Financial Rewards

We pay competitive salaries, which increase through annual progression within our pay scales as well as nationally agreed pay awards. We also have two staff recognition schemes that reward outstanding contributions at work.

Generous local government pension scheme

We are part of the Local Government Pension Scheme – one of the best career average schemes, which guarantees its value and includes immediate life cover for your partner and children. The scheme also has flexible contribution and retirement options and can often be transferred easily between other employers offering a public service pension scheme.


We offer a minimum of 26 paid holiday days (more depending on position), increasing with service, plus all public and bank holidays.

Flexible working

Working for us, you can enjoy a fantastic work-life balance. We offer a flexi-time system and many of our people choose to work mostly from home but using our offices for catching up and meetings (hybrid working). This gives you the flexibility to organise when and where you work to balance the needs of work and home life.

Training and development opportunities

In addition to full on-the-job training, we offer many opportunities to join working groups and projects to support your continuing professional development. Many of our staff gain promotions both internally and across the wider ombudsman community.

An inclusive workplace

We are fully committed to being a welcoming place where anyone can be their true selves at work. We also have a programme of initiatives to support each other’s mental, physical and financial wellbeing, and a number of staff-led network groups. For more information see our Equality, diversity and inclusion page.

Employee Assistance Programme

Our staff have 24/7 access to a free and confidential helpline, and app providing free resources, allowing you to speak to professionals and counsellors for advice about any personal, financial and emotional challenges.

Money saving offers

We are members of a retail savings scheme where you can access vouchers and pre-paid cashback cards saving more than 15% on a range of large range of retailers, brands and services including high street shops, hotels, restaurants and supermarkets. We are also members of a cycle to work scheme and offer travel season ticket loans.

Civil Service Sports Council

You will be eligible to join the Civil Service Sports Council. So much more than sports, CSSC provides exclusive discounts including free entry to the Royal Botanic Gardens, English Heritage sites and Cadw sites in Wales.

Free annual flu vaccination and eyesight tests

To help protect yourself and others against the influenza virus as well as contributions towards glasses required for work.

LGO logogram

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