Ombudsman issues guidance on housing adaptations for Disabled people The Local Government and Social Care Ombudsman is issuing practical guidance to housing officers to ensure Disabled people’s homes meet their needs. Following on from the Ombudsman’s focus report on Disabled people and housing, the new Good Practice Guide is designed to help officers in local councils improve their practice when ...

Ombudsman highlights priorities to improve public services over next three years The Local Government and Social Care Ombudsman has made four recommendations to Government on how the organisation could improve the public services it oversees in its flagship Triennial Review, launched today. The Review assesses the effectiveness of the Ombudsman’s service alongside the delivery of services in the ...

Resident left feeling unsafe after council ignored neighbour complaints An Enfield man was left feeling unsafe in his own home after his local council repeatedly failed to act on his reports of anti-social behaviour (ASB) from a neighbour, the Local Government and Social Care Ombudsman reports. The man contacted London Borough of Enfield the day after moving into his flat in 2024. He reported per ...

North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman North Tyneside Council has agreed to pay £5,900 to a family after the Local Government and Social Care Ombudsman found it failed to provide promised specialist technology that would have allowed a child with special educational needs to learn from home - the second time the Ombudsm ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 9 • 9. Other costs Payments for loss of earnings or for expert advice (sections 28(3) and 29(6) of the Local Government Act 1974) 9.1 The above sections of the Act allow the Commission to make payments for expert advice needed in ...

Commission meeting - 3 November 2022 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 21 April 2022 Matters arising (attached) Chair and Chief Executive's reports (attached) 2021-22 LGSCO Annual Report and Accounts LGSCO Business Plan 2022-23 update (attached) Policy programme update Three year plan - committment one Human Rights-bsed ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Delayed entry for summer-born children This fact sheet is aimed primarily at parents of summer-born children who want to complain to the Ombudsman about a decision by a council or other admission authority to refuse their request to delay their child’s entry to reception until compulsory school age. A summer-born child is one with a birthday between 1 April and 31 August inclusive. Background The ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 5 • Common Issues and Learning Points: Avoiding a ‘box ticking’ approach In ...