Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 5 • 5. Exceptions to the 12-month retention period In exceptional cases, all or part of the file will be retained for a longer period because: it is ...

Memorandum of Understanding with The Housing Ombudsman Contents: Chapter index for Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Part 5 • Review Review schedule Representatives from LGSCO and the Housing Ombudsman will review the operation of this MoU every three year ...

How we work with the CQC Contents: Chapter index for How we work with the CQC Updated: 18 July 2024 How we work with the CQC search Search this content Submit search Part 1 • Memorandum of Understanding between the Care Quality Commission and Local Government and Social Care Ombudsman Introduction This Memorandum of Understanding (MoU) sets out the framework to support the working relationship be ...

Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations Two families left without proper housing support by Leicester City Council will now be offered the financial remedies recommended by the Local Government and Social Care Ombudsman, after the council reversed its previous decisions refusing to pay. The Ombudsman has today publis ...

How we work with the CQC Contents: Chapter index for How we work with the CQC Updated: 18 July 2024 How we work with the CQC search Search this content Submit search Part 2 • Annex 1: Responsibilities and functions of CQC and Local Government and Social Care Ombudsman The Care Quality Commission The Care Quality Commission (CQC) is the independent regulator of health and adult social care in Engl ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 17 • Who is the body in jurisdiction in joint working cases? LGSCO generally takes the view that the body in jurisdiction is the one whose statutory function is being performed, whereas PHSO usually registers the case against the body t ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 9 • 8. Holding and 'Premature' Decisions 8.1 Where there is insufficient information to proceed See section 3.6 on making quick enquiries to get the information we need , and the note in section 4.1 on whistleblower and personnel complaints, and ...

Carlisle City Council Find local authorities Annual statistics Sort annual statistics for Carlisle City Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

Carlisle City Council Find local authorities Annual statistics Sort annual statistics for Carlisle City Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...