Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Carlisle City Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    0% of complaints we investigated were upheld.

    This compares to an average of 59% in similar authorities.

    0 upheld decisions

    Adjusted for Carlisle City Council's population, this is
    0 upheld decisions per 100,000 residents
    .

    The average for authorities of this type is
    1.4 upheld decisions per 100,000 residents.

    View upheld decisions

    Statistics are based on a total of 3 investigations for the period between 1 April 2022 to 31 March 2023

  • Compliance with Ombudsman recommendations

    No recommendations were due for compliance in this period

  • Satisfactory remedies provided by the Council

    The Ombudsman did not uphold any complaints in this period

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Carlisle City Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

No service improvements published

Last updated: 4 April 2015

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