Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 2 • 1. Definition of a service request and complaint 1. Definition of a service request and complaint 1.1 Effective complaint handling enables individuals to be heard and understood. The starting point for this is a shared unde ...

Commission meeting - 2 February 2023 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 3 November 2022 Matters arising (attached) Chair and Chief Executive's reports 7a) The role of the LGSCO Ombudsman and Chair Advisory Forum (attached) 2022-23 Business Plan - progress report (attached) Business Plan 2023-24 Development Health, Safety ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 2 • 2. Maladministration and Service Failure 2.1 Introduction The term ‘maladministration’ is deliberately not defined in law and similarly there is no explicit threshold for what constitutes maladministration. Our jurisdicti ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 2 • 2. What is a decision statement? 2. What is a decision statement? 2.1 In cases where we do not issue a report, our final decision is communicated in a decision statement. The Local Government Act 1974 explains our p ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 2 • Key Principles Key Principles Complaints are dealt with through LGSCO’s/PHSO’s core teams, separating out the health and social care issues, unless: there are health and social care issues which are so entwined we can only work out ...

Commission meeting - 2 November 2017 Appointment of two independent advisory members To note (no papers) Welcome and introductions Apologies Declarations of interest Casework briefing (no papers) Minutes of the meeting held on 20 July 2017 Matters arising - action log (attached) Chair and Chief Executive's report (no paper attached) Quarterly budget monitoring - Q2 (no paper attached) Corporate p ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 2 • 1.Data Protection 1.1.Data protection principles The LGSCO is committed to all aspects of data protection and takes seriously its duties, and the duties of its employees, under the UK General Data Protection Regu ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 2 • 2 Scope of Intake Work 2.1 Introduction The Intake Team operate in accordance with the wider principles of the LGSCO - 'How we work' The team will address three key questions about every enquiry: is it a matter that might be for the LGSCO ( ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 13 May 2026 Manual for Councils search Search this content Submit search Part 2 • About the Local Government and Social Care Ombudsman About Us Our powers come from the Local Government Act 1974. We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) ...

North York Moors National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (102 KB) Annual Review 2022 (100 KB) Annual Review 2021 (135 KB) Annual Review 2020 (132 KB) Annual Review 2019 (179 KB) Annual Review 2018 (97 KB) Annual Review 2017 (287 KB) Annual Review 2016 (26 KB)