- Appointment of two independent advisory members
To note (no papers)
- Welcome and introductions
- Apologies
- Declarations of interest
- Casework briefing
(no papers)
- Minutes of the meeting held on 20 July 2017
- Matters arising - action log
(attached)
- Chair and Chief Executive's report
(no paper attached)
- Quarterly budget monitoring - Q2
(no paper attached)
- Corporate performance report July-Sept 2017
To consider and note the report (attached as CLA2259)
- Quality and service standards report July - Sept 2017
To consider and note the report (attached as CLA2260)
- Meeting the individual needs of users
Restricted item - no paper attached
- Corporate Strategy 2018-2021
Restricted item - no paper attached
- LGSCO Business Plan 2018/19 development
Restricted item - no paper attached
- LGSCO Business Plan 2017/18
To consider and note the report (attached as CLA2264)
- 20 Working Day Target for New Complaints
Restricted item - no paper attached
- Revised staff code of conduct
Restricted item - no paper attached
- Strategic risk register
Restricted item - no paper attached
- Advisory Forum
To consider and note the report (attached as CLA2268 plus notes on Advisory Forum page)
- Date of next meeting
Friday 2 February 2018