Audit and Risk Assurance Committee meeting - 22 June 2017 Approve minutes of 24 May 2017 Matters arising: Action log (attached) IT Review Implementation Plan update (Restricted item - no paper attached) LGO Annual Report and Accounts 2016/17 To consider and comment on the report Confidential item - no paper attached 2016/17 Annual Report of the Audit and Risk Assurance Committee To consider and c ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 1 • Executive summary Executive summary T ...

Managing complaints in contracted and commissioned services: a good practice guide Contents: Chapter index for Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Part 1 • Commissioning services Commissioning services ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 5 • 5. Who can complain? 5.1 S26A 26A (1) Under this Part of this Act, a complaint about a matter may only be made – (a) by a member of the public who claims to have sustained injustice in consequence of the matter, (b) by a ...

Focus Reports and Guides for Practitioners Focus reports highlight common or systemic issues we see, brought to life with case studies from our complaints. They share learning from complaints to help councils and care providers make improvements, contribute to public policy debates and give elected members tools to scrutinise local services. Focus reports are web-based publications. If you need a ...

External consultations and inquiries 2026 March - LGSCO consultation response to National Planning Policy Framework March - LGSCO response to Fostering consultation March - LGSCO response to CPA consultation 2025 September - LGSCO response to the MHCLG consultation on the Local Government Outcomes Framework September - LGSCO response to the MHCLG consultation on Changing the way government alloca ...

Oxfordshire fails to provide alternative education for a year Oxfordshire County Council has been told it needs to pay £5,000 to the mother of an Autistic boy to make up for the 12 months education he missed when he was unable to attend school. The Local Government and Social Care Ombudsman has also asked the council to pay the mother £2,200 to reimburse the cost of the educational psychologist s ...

Sheffield boy misses out on full-time secondary school education because of council faults A Sheffield boy with special educational needs has missed out on much of his senior schooling because the city council did not provide suitable alternative education for him, the Local Government and Social Care Ombudsman has found. The Ombudsman has asked the council to pay the boy and his mother nearly £2 ...

Surrey to apologise to family for not providing boy with proper education Surrey County Council has agreed to review how it arranges and monitors special educational needs support for children and young people in the county following a Local Government and Social Care Ombudsman investigation. The Ombudsman was asked to investigate for the second time by the family of a young boy with Special Educ ...

Councils reminded of their duty to provide alternative education The Local Government and Social Care Ombudsman is reminding council school attendance teams that their duty to provide alternative education may arise for reasons other than exclusion and illness. West Sussex County Council has been told to apologise for not considering whether it should provide alternative education and support for ...