Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Records of Intake Team cases Part 3: 3. ECHO records Part 4: 4. Hard copy material Part 5: 5. Exceptions to the 12-month retention period Part 6: 6. Other provisions Part 7: Appendix 1: Ch ...

Pay and benefits Financial Rewards We pay competitive salaries, which increase through annual progression within our pay scales as well as nationally agreed pay awards. We also have two staff recognition schemes that reward outstanding contributions at work. Generous local government pension scheme We are part of the Local Government Pension Scheme – one of the best career average schemes, which ...

Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2 Managing Workflow Part 3: 3 Handling Telephone Calls Part 4: 4 Handling Electronic Contacts Part 5: 5 Handling Written Correspondence Part 6: 6 Managing Difficult Situations Part 7: 7 ECHO Part 8: 8 Quality Monitoring Part 9: 9 Man ...

Ombudsman warns councils are 'losing control' of planning enforcement as complaints increasingly reveal years-long delays Unlawful developments are being left permanently in place across England because under-resourced councils are running out of time to act, a new report from the Local Government and Social Care Ombudsman reveals today. ‘Losing control: complaints about planning enforcement’, hi ...

Investigation into Bucks brothers’ missing therapy uncovered 400 children potentially affected by change of council contract Buckinghamshire brothers with special educational needs were left without the speech and language therapy they were legally entitled to for more than a year - because Buckinghamshire Council failed to make sure it was in place. During an investigation by the Local Governmen ...

Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 1.Data Protection Part 3: 2. Classification of information Part 4: 3.Core principles behind information security measures Part 5: 4.Staff roles and responsibilities Part 6: 5.Access to and use of IT systems Part 7: 6.Protection of IT as ...

Wycombe District Council Find local authorities Annual statistics Sort annual statistics for Wycombe District Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman ...

Wycombe District Council Find local authorities Annual statistics Sort annual statistics for Wycombe District Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...