Monthly News May 2021 26 May 2021 City council censured for complaints response 20 May 2021 Hampshire to review SEN services following mother’s complaint 18 May 2021 Ombudsman criticises council’s Covid-19 grant allocation scheme 13 May 2021 Boy misses out on a year with his peers because of council failures

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 12 • Appendix 1 - Voxivo - Work status Appendix 1 - Voxivo - Work status This table outlines the different work states and when to use them: User state When Admin To be used by advisors during personal administr ...

Complaints about English social care increasingly due to funding constraints The cost of providing care has become an increasingly common theme in the complaints made to the Local Government and Social Care Ombudsman over the past year. Highlighted in its Annual Review of Adult Social Care, which covers both council and independent care complaints, the Ombudsman said it is seeing more cases where ...

Monthly News April 2023 27 Apr 2023 Ombudsman condemns Leicester care company for threatening and abusive complaint response 20 Apr 2023 Leicestershire County Council to reimburse mother’s school transport costs following Ombudsman investigation Leicestershire County Council has agreed to refund a mother’s school transport costs after the Local Government and Social Care Ombudsman found flaws in ...

Monthly News October 2021 28 Oct 2021 Council fails to take on board expert advice when assessing woman’s care needs 28 Oct 2021 Provider refuses to apologise to man for poor care 22 Oct 2021 Social Care Ombudsman responds to CQC report 21 Oct 2021 Family’s care bill soars without warning because of poor council information 13 Oct 2021 Ombudsman investigation highlights housing delays in Birmingh ...

More systemic problems seen in Ombudsman complaints lead to increased wider service improvements Increasing systemic problems seen in people’s complaints has led to the Local Government and Social Care Ombudsman making more wider service improvement recommendations to councils in 2019-20 than ever before. Detailed in its Annual Review of Local Government Complaints launched today, the Ombudsman h ...

Chief Executive to retire in May 2025 The Local Government and Social Care Ombudsman (LGSCO) has announced that its Chief Executive, Nigel Ellis, will retire in May 2025. Mr. Ellis has been Chief Executive for eight years, having been Director of Operations prior to that. Before joining LGSCO he was in charge of investigations at the healthcare regulator and held a variety of roles in the volunta ...

Remuneration and Appointments Committee - 15 May 2025 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 30 January 2025 Matters arising HR Strategy update Chief Executive Officer Performance and Objectives Ombudsman and Chair’s review for 2025 Staff Survey Remuneration and Appointments Committee Annual Report 2024-25 Remuneration and Appointme ...

Remuneration and Appointments Committee - 29 October 2025 Supplementary meeting to discuss items deferred from 15th October 2025 Welcome and Introductions Apologies for Absence Declarations of Interest Proposals for the recruitment of new Independent Advisory Board Member Board Effectiveness Review Update The REMUNERATION AND APPOINTMENTS COMMITTEE and AUDIT AND RISK ASSURANCE COMMITTEE will join ...

Ombudsman writes to Secretary of State after council refuses to accept recommendation on abuse survivor’s complaint The Local Government and Social Care Ombudsman has written to the Secretary of State for Housing, Communities and Local Government, the Right Honourable Steve Reed MP OBE highlighting concerns about Leicester City Council. The council has objected to being held accountable after fai ...