Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 4 • A model co ...

Councils that conduct needs assessments This fact sheet is aimed primarily at people and their carers who have problems concerning needs assessments and may be considering making a complaint to the Ombudsman. I am unhappy about the way in which the council has carried out my needs assessment. Can the Ombudsman help me? In some cases, yes. We cannot question the merits of decisions, or professiona ...

Housing complaints by private landlords This fact sheet is aimed at private landlords who would like to complain about the actions of their local council. This factsheet provides a broad overview of the main types of complaint which we may consider. I am a private landlord and want to complain about the actions of my local council. Can the Ombudsman help me? In some cases, yes. There are several ...

Other public bodies – frequently asked questions Why have you sent this complaint to us? The Local Government and Social Care Ombudsman (LGSCO) has powers to deal with complaints made by members of the public about a number of different organisations. The majority of complaints we receive are about the actions of local councils and independent care providers. However we also deal with complaints ...

Transport for London and London TravelWatch This fact sheet is aimed primarily at people who have a problem with the way Transport for London (TfL) or London TravelWatch has dealt with their complaint and may be considering making a complaint to the Ombudsman. Who are Transport for London and London TravelWatch and what do they do? TfL is an integrated transport authority responsible for the day- ...

Flooding and land drainage issues This fact sheet is aimed primarily at people who believe action by the Environment Agency or the council has put their property at risk of flooding and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry out on t ...

Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...

Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...

Complaints about education outside of a school setting This fact sheet is aimed at parents who are experiencing problems with accessing education for a child who is unable to attend their usual school. It is also aimed at parents who choose to educate their children outside of the state education system. I believe my child is unable to attend school and I am not happy with the support provided by ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 1 • Our role in remedying and preventing future injustice Updated October 2025 1.1 Our approach to remedies The Local Government and Social Care Ombudsman was established some 50 years ago, to conduct independent and impartial investiga ...