This fact sheet is aimed at parents who are experiencing problems with their child being educated at other than at school and may be considering making a complaint to the Ombudsman.
The council will not provide my child with home tuition. Can the Ombudsman help me?
In some cases, yes. A child might receive tuition at home, rather than attending a school, if the child is on the roll of a school but for some reason, usually illness, he or she is unable to attend that school for a specific period.
Government guidance sets out the minimum national standard for the education of children who are unable to attend school because of medical needs. That guidance recognises that in some cases councils will arrange for sick children to receive home tuition. Councils may also provide tuition in other locations appropriate for the child, for example a tuition centre. That tuition must be full time unless the child is unable to cope with full-time tuition.
The council says I can't educate my child at home. Can the Ombudsman help me?
In some cases, yes. However, the law does not currently allow the Ombudsman to become involved in internal school matters. So, if for example you are not satisfied with things at your child’s school and you decide to remove your child from that school and educate him or her at home, we would not be able to look at any difficulties you had with the school.
If a council considers that a child is not receiving suitable education it can serve a notice on parents requiring them to satisfy the council that their child is receiving suitable education. It can also take legal action and could serve a School Attendance Order. The Ombudsman cannot look at what goes on in court.
How do I complain?
You should normally complain to the council first. Councils often have more than one stage in their complaints procedure and you will usually have to complete all stages before we will look at your complaint. We may consider accepting a complaint before the council's own procedures are exhausted, but only if exceptional circumstances apply.
Then, if you are unhappy with the outcome, or the council is taking too long to look into the matter – we think 12 weeks is reasonable – you can complain to us.
You should normally make your complaint to us within 12 months of realising that the council has done something wrong.
If you consider my complaint what will the Ombudsman look for?
If you are educating your child at home and it appears to the the council they are not receiving suitable education, it might ask you to provide details of the work your child is doing so it can decide. We could look at complaints where:
- the council has breached government guidance, or its own policies in checking the educational provision you are making for your child, or
- the council has not responded appropriately to any requests for guidance about home education you made.
If your child is unable to attend school and the council is not providing the tuition you believe it should we could look at complaints where:
- the council has failed to make the minimum provision
- there has been an unreasonable delay in providing tuition
- the council has failed to monitor and review the level of tuition that is provided, or
- the council refuses to provide tuition.
What happens if the Ombudsman finds the council was at fault?
We may ask the council to reassess your child’s situation and, if appropriate, to provide tuition.
We may ask the council to apologise for any delay in providing tuition and in some cases we may recommend a payment.
We may ask the council to review its procedures about how it deals with people who choose to educate their children at home.
Examples of some complaints we have considered
Miss H electively educates her son at home. She complained the council did not have a good reason to ask her to prove that the education she was providing was suitable. Although the council would in due course have sought to visit anyway, it made its request based on incorrect information about the child’s actions. It continued to ask for proof of the suitability of education even when the correct information showed it had no reason to pursue the matter. This went on for more than six months. The council threatened to issue an attendance order against Miss H. The council maintained its position after we became involved, despite our warnings that its action had no basis. Miss H could have prevented the council continuing its course by showing it the evidence she showed us. But even if she had, the council’s actions would still have caused her frustration because they were based on an allegation about her child that gave no cause for concern. The council ceased its action, apologised to Miss H and reminded its staff that what they record about parents should be factual and non-judgmental.
Other sources of information
The Advisory Centre for Education www.ace-ed.org.uk
Department for Education www.gov.uk/government/organisations/department-for-education
Our fact sheets give some general information about the most common type of complaints we receive but they cannot cover every situation. If you are not sure whether we can look into your complaint, please contact us.