Industrial Action This factsheet is aimed primarily at people who have suffered a loss of service because of industrial (strike) action and who are thinking about making a complaint to us, or who have already registered a complaint. What is industrial action? For the purposes of this factsheet, we have used the term ‘industrial action’ to refer to workers going on strike due to disputes with thei ...

What we can and cannot look at What we can investigate We can investigate complaints about most council services, even if the council pays another organisation (like a private company) to provide them. We can also investigate adult care services that people pay for themselves, like living in a care home or having care provided in their own home. We also deal with complaints about some other organ ...

Trading standards This fact sheet is aimed primarily at anyone who is dissatisfied with the way a council’s trading standards office has dealt with their complaint about a trader, or the way in which a council has carried out its investigative, monitoring and enforcement work, and may be considering making a complaint to the Ombudsman. A local trader has broken consumer protection law and I have ...

Moving traffic offences This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) issued by enforcing authorities and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice for a moving traffic offence. Can the Ombudsman help me? Transport for London (TfL) and councils both inside and outside London may enforce ...

Personnel and employment problems This fact sheet is aimed primarily at council employees who have an employment-related problem and may be considering making a complaint to the Ombudsman. I have a problem about employment with the council. Can the Ombudsman help me? In most cases the law says we cannot investigate matters relating to action taken in respect of appointments, removals, pay, discip ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 5 • 5 Handling Written Correspondence 5.1 Distribution and recording of written correspondence All correspondence sent to the LGSCO is received in the Coventry office. The Administration Assistant (AA) is the pr ...

Council tax support claims This fact sheet is aimed mainly at people who have problems with a claim for council tax support and may be considering making a complaint to the Ombudsman. What is council tax support? From 1 April 2013 council tax support replaced council tax benefit as a way of reducing a council tax bill for those on a low income. All claims since then have been council tax support ...

Building control This fact sheet is aimed primarily at householders who have problems with a building control issue and may be considering making a complaint to the Ombudsman. I have a problem with the council’s handling of a building control matter. Can the Ombudsman help me? Only rarely: Primary responsibility for building work and compliance with the Regulations rests with building owners and ...

Commissioner and senior staff profiles The Commission Picture Member biography Amerdeep Clarke Amerdeep Clarke Local Government and Social Care Ombudsman & Chair of the Commission Amerdeep joined us in February 2024, taking on the role of Ombudsman alongside her positions as Board Chair of the Law Society and as a Judge of the Asylum and Immigration Tribunal (not currently sitting). Amerdeep brin ...

Councils that arrange and fund residential care placements This fact sheet is aimed mainly at people who are having problems with their own, or a relative's, residential care and may be thinking about complaining to the Ombudsman. I am unhappy about the way the council has assessed my care needs and organised residential care for me. Can the Ombudsman help me? Sometimes, yes. The Ombudsman cannot ...