Commission meetings 2025/26

Judge upholds Ombudsman’s decision in nursery fees case A High Court judge has found in favour of the Local Government and Social Care Ombudsman after a local authority challenged its report about childcare. The report, which was due to be published in 2022, involved a complaint about parents being required to pay top-up fees for free nursery placements under the Government’s Free Early Education ...

Audit and Risk Assurance committee - 25 January 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 12 October 2023 Matters arising (attached) CEO/Accounting Officer verbal update Internal audit progress report Governance framework internal audit report 2024-25 Draft internal audit work plan 2025-27 Internal audit plan (attached) 20 ...

Monthly News June 2019 28 Jun 2019 Councils need to check how they help people with hidden disabilities 21 Jun 2019 Somerset County Council fails to complete assessment of woman’s needs 14 Jun 2019 Vulnerable children removed from foster carers who wanted to adopt them 13 Jun 2019 Ombudsman reminds councils of proper process for supporting vulnerable people at assessment meetings 13 Jun 2019 Disa ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 12 • 12. Personal property 12. Personal property 12.1 Employees are provided with lockable storage, which can be used for storing personal items. 12.2 The LGSCO does not accept responsibility for losses of personal effects, or dam ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 12 • 12. Reasonable adjustments 12. Reasonable adjustments In some cases which are passed to Investigation, Intake or Assessment will already have spoken to, or otherwise had contact with, the complainant. Any reasonable adjustments sho ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 12 • 11. Openness and Confidentiality 11. Openness and Confidentiality Our organisational values include treating people with openness and honesty, and respecting their privacy. These values reflect our legal obligations and society’s expectation ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 14 • 13. Quality Framework 13. Quality Framework The Assessment team will operate in accordance with the LGSCO's Quality Framework. AMs are responsible for monitoring the quality of their team members’ work: decision making, accurate record keepi ...

Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...

Audit and Risk Assurance Committee meeting - 13 October 2020 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of 16 July 2020 Matters arising - action log (attached) CEO/ Accounting Officer verbal update Internal Audit Progress Report Confidential item - no paper attached Project Management Arrangements final audit report Confidential item - no paper attach ...