Infant class size appeals This fact sheet is aimed primarily at parents who have appealed for a place in reception, year 1 or year 2, and who may be considering making a complaint to the Ombudsman. Please also read our fact sheet on complaints about school admissions. What is an 'infant class size' appeal? The law states that there must not be more than 30 children in an infant class (that is, cl ...

Neighbour nuisance and anti-social behaviour This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. My neighbours are causing me problems with anti-social behaviour, and the council doesn’t seem to be doing anything about it. Can the Ombudsman help me? In m ...

Business rates This fact sheet is aimed primarily at anyone who is experiencing problems with some aspect of their business rates account and may be considering making a complaint to the Ombudsman. I have a problem with my business rates. Can the Ombudsman help me? In some cases, yes. But there are some matters we are not allowed to look at by law: We cannot look at the level of business rates as ...

Enforcement of road charging schemes (such as Transport for London’s Congestion Charge and Low Emission Zones) This fact sheet is aimed primarily at people who are unhappy with the way Transport for London (TfL) is dealing with a congestion charge or Low Emission Zone related issue and may be considering making a complaint to the Ombudsman. It also applies to some other schemes such as the Durham ...

Derelict properties This fact sheet is aimed primarily at people who cannot get the council to take action about nearby derelict properties and may be considering making a complaint to the Ombudsman. There is a dangerous and unsightly derelict building nearby and the council has done nothing about it. Can the Ombudsman help me? Yes, in some circumstances. If you believe that the council did somet ...

Noise nuisance This fact sheet is aimed primarily at people who are concerned that the council is not taking the right action to deal with the noise nuisance they are experiencing and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry out on the ...

Housing benefit claims This fact sheet is aimed primarily at people who have problems with a claim for housing benefit (or local housing allowance) and may be considering making a complaint to the Ombudsman. Housing Benefit is being replaced by Universal Credit. The Ombudsman cannot deal with complaints about housing payments made as part of a Universal Credit claim. I have a problem with my hous ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 5 • Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees We process personal information to carry ou ...

Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...

Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...