Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 1 • 1 The Intake Team Last updated: July 2025 1.1 Purpose The Intake team are the gateway to accessing the services of the Local Government and Social Care Ombudsman. The objective is to provide an accessible and knowledgeable front-line servic ...

Monthly News February 2025 28 Feb 2025 Ombudsman responds to NAO report on sustainability of local government finances 27 Feb 2025 Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports 20 Feb 2025 “Just who is left to fight their corner?” – Ombudsman launches report on fostering for councils 12 Feb 2025 Judge upholds Ombudsman’ ...

Audit and Risk Assurance Committee meeting - 25 January 2018 1. Approve minutes of 30 October 2017 2. Matters arising - Action Log (attached) 3. GIAA Highlight Report Restricted item - no paper attached 4. Anti-Bribery, Fraud and Corruption Final Audit Report including management response Restricted item - no paper attached 5. Internal and external audit follow-up report of outstanding recommenda ...

Rochdale’s systemic SEND issues highlighted in Ombudsman report Rochdale Borough Council has admitted to the Local Government and Social Care Ombudsman that it has a backlog of nearly 1,500 support plans to review for children with special educational needs and disabilities. To ensure children and young people with an Education, Health and Care (EHC) Plan are having their needs met properly, thei ...

Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Contents Part 1: Introduction Part 2: The role of investigators Part 3: The role of Team Co-ordinators Part 4: The role of Casework Managers Part 5: Compliance and post-decision reviews Part 6: Document retention with remedies over 12 months old Part 7: Appendix 1 - Remedy categories Part 8: App ...

Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Records of Intake Team cases Part 3: 3. ECHO records Part 4: 4. Hard copy material Part 5: 5. Exceptions to the 12-month retention period Part 6: 6. Other provisions Part 7: Appendix 1: Ch ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 13 • 13. Fraud 13. Fraud 13.1 The Fraud & Bribery Policy Statement sets out the responsibilities of employees and associated persons. Part 12 • 12. Personal property Part 14 • 14. Gifts and hospitality

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 13 • 13. Consent 13. Consent Who can complain to us is set out in law, and detailed information is available in the Guidance on Jurisdiction, including how to consider complaints made on behalf of others. Additionally, Casework Policy F ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 13 • 12. Accessibility 12. Accessibility The LGSCO is committed to ensuring its service is accessible and easy to use for anyone who wants to complain about a local public service. We will carefully consider all service users’ requested means of ...

Monthly News August 2020 27 Aug 2020 London man has to give up job after council houses him in Birmingham 20 Aug 2020 City council to amend school transport policy following Ombudsman investigation 13 Aug 2020 London council reviews Blue Badge assessment process following Ombudsman complaint 13 Aug 2020 Council agrees to address its lack of suitable school transport for children with Special Need ...