Council agrees to address its lack of suitable school transport for children with Special Needs Buckinghamshire County Council has agreed to look at the transport it has available to take children with Special Educational Needs to school, after it left one mother out of pocket when she had no alternative but to take her child to school every day. The Local Government and Social Care Ombudsman was ...

Disabled boy missed out on education and support because of poor council practice A West Sussex boy missed out on vital support because the county council decided he had the ‘wrong’ type of disabilities, the Local Government and Social Care Ombudsman has reported. The boy, who has Foetal Alcohol Spectrum Disorder and Attention Deficit Hyperactivity Disorder did not have his social care needs met ...

Leicester City Council refuses to pay Ombudsman remedy to domestic abuse victim following complaint Leicester City Council has refused part of the Ombudsman’s recommendation to pay a homeless woman for not giving her the right support when she asked it for help. The Local Government and Social Care stepped in to investigate after the mother and her children were forced to flee their home to escap ...

Housing transfers This fact sheet is aimed at tenants who are having problems with their application for a housing transfer and may be considering making a complaint to us. I have a problem with my application for a housing transfer within my council area. Can I complain to the Ombudsman? Yes if: you need to move because it is no longer reasonable for you to continue to live at the property (and ...

Poole Borough Council Find local authorities Annual statistics Sort annual statistics for Poole Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...

Poole Borough Council Find local authorities Annual statistics Sort annual statistics for Poole Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 3 • 2. Exclusions 2. Exclusions 2.1 An organisation should accept a complaint unless there is a valid reason not to do so. If the organisation decides not to accept a complaint it should be able to evidence its reasoning. Each ...

Ombudsman responds to National Audit Office report on School Transport The Local Government and Social Care Ombudsman has responded to the National Audit Office (NAO)'s report about school transport, published today. Mrs Amerdeep Clarke, Local Government and Social Care Ombudsman said: “From the complaints we receive, we know transport to and from their education settings can be a significant iss ...

Ombudsman criticises Worcestershire County Council’s complaints policy in special educational needs investigation The Local Government and Social Care Ombudsman has criticised the way Worcestershire County Council dealt with a mother’s complaint about the lack of alternative education provided for her son, when mainstream school was no longer suitable for him. The boy, who has Special Educational ...

Nottinghamshire man’s care package reduced because of financial pressures, Ombudsman finds A Nottinghamshire man with autism was left relying on his parents to part-fund his care when the county council cut his package without identifying a suitable alternative, the Local Government and Social Care Ombudsman has found. The Ombudsman said the council appeared to reduce the man’s budget for financi ...