Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 3 • 3. ECHO records 3.1 Written material All casework documents, emails and other written material should be stored on ECHO. (See Hard copy material ...

Commission meeting - 25 April 2024 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 31 January 2024 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Business Plan 2023-24 (attached) LGSCO Business Plan 2024-25 (attached) Draft annual report 2023-24 Advisory forum update (attached) Quarterly budget monitor ...

Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Contents Part 1: 1 The Intake Team Part 2: 2 Scope of Intake Work Part 3: 3 Record Keeping and ECHO Part 4: 4 Managing Expectations Part 5: 5 Reasonable Adjustments Part 6: 6 Children and Young People Part 7: 7 Inappropriate behaviour Part 8: 8 The welfare of staff and inappropriate and disrupti ...

Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. The legislation Part 3: 3 Principles Part 4: 4 Staff responsibilities Part 5: 5 Managing requests: general Part 6: 5.13 Refusal and appeal rights Part 7: 6 Managing requests: timeframes Part 8: 8 Managing requests: informati ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Audit and Risk Assurance Committee meeting - 10 October 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 4 June 2024 Matters arising (attached) Chair's update CEO/Accounting Officer verbal update 2023-24 Annual Report and Accounts Progress report from NAO Audit and Risk Assurance Committee Annual Report and Assurance Statement an ...

London council set to learn from how it handled COVID business grants Camden Council has agreed to reconsider how it will deal with businesses that missed out on COVID grants following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman has investigated complaints from two businessmen who felt Camden Council did not consider their applications properly in 2020. In on ...

Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Contents Part 1: Our role in remedying and preventing future injustice Part 2: Remedies guidance applying to all subjects Part 3: Subject specific guidance - Adult Social Care Part 4: Subject specific guidance - Benefits and taxation Part 5: Subject specific guidance - Children and Educati ...