Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Contents Part 1: Glossary Part 2: 1. The Assessment Unit Part 3: 2. Assessment Policy Part 4: 3. Business Processes Part 5: 4. Early Decisions – Outside Jurisdiction Part 6: 5. Early Discretionary Decisions Part 7: 6. Early Decisions – Invalid Complaints Part 8: 7. Early Decisions – Cases forward ...

Monthly News March 2025 27 Mar 2025 Croydon woman’s back broken by home-help device when council withdrew care funding 20 Mar 2025 Islington woman scared she would be “left to die” due to council inaction 20 Mar 2025 Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations 13 Mar 2025 Rochdale’s systemic SEND issues highlighted in Ombudsman report 05 Mar 2025 New Chief Execu ...

Advisory Forum Working with people who have used our service to help us improve Who sits on the advisory forum? Our advisory forum is made up of a majority of members of the public who have used our service. We also have representatives from local authorities and social care providers, as well as those who act as advocates for the public such as advisory bodies, MPs and councillors. What's the ad ...

Audit and Risk Assurance Committee and Remuneration and Appointments Committee joint meeting - 8 July 2025 Welcome and introductions Apologies for Absence Declarations of interest Budget and Future Planning Any Other Business Date of next RAC Meeting is at 10:30 on 15 October 2025 Date of next ARAC Meeting is at 13:15 on 15 October 2025

Audit and Risk Assurance Committee meeting - 12 October 2023 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 26 January 2023 5. Matters arising Action Log (download report) 6. CEO/Accounting Officer verbal update 7. 2022-23 Annual Report and Accounts 8. Progress report from NAO 9. Audit and Risk Assurance Committee Annual Report ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. What is a decision statement? Part 3: 3. What decision statements will be published? Part 4: 4. How to deal with queries about publication of decision statements Part 5: 5. Publication and how to use ECHO Part 6: 6. Decision standards ...

Monthly News November 2024 28 Nov 2024 Care homes reminded about clarity of contracts following Ombudsman investigation 21 Nov 2024 Ombudsman highlights priorities to improve public services over next three years 19 Nov 2024 Worcestershire failed looked after child with special needs because of “bewildering” lack of basic knowledge 13 Nov 2024 Leicester City Council refuses to pay Ombudsman remed ...

Manual for Councils Updated: 23 April 2026 Manual for Councils search Search this content Submit search Contents Part 1: Introduction Part 2: About the Local Government and Social Care Ombudsman Part 3: The Complaint Handling Code and other complaints procedures Part 4: Signposting to the Ombudsman Part 5: The role of the Link Officer Part 6: The Ombudsman’s Processes Part 7: How we make a decisi ...

Independent external evaluation An independent external review of the Local Government and Social Care Ombudsman was undertaken in late 2023 / early 2024. It found that the Local Government and Social Care Ombudsman has outstanding performance and is highly efficient when compared to other public sector Ombudsmen. Alongside these successes, it also found that the resources available to the organi ...