Ombudsman issues guidance on housing adaptations for Disabled people The Local Government and Social Care Ombudsman is issuing practical guidance to housing officers to ensure Disabled people’s homes meet their needs. Following on from the Ombudsman’s focus report on Disabled people and housing, the new Good Practice Guide is designed to help officers in local councils improve their practice when ...

Adult social care complaint reviews Our annual review reports present our picture of the state of adult social care complaints. They include all of our complaint statistics (complaints and enquiries we received and the decisions made) for private social care providers and local authorities. Please find supplementary guidance on interpreting our complaints data. 2024/5 Rreview of Adult Social Care ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 1 • Introduction IntroductionLast updated: October 2025 This is an internal policy which we have published for transparency. It may contain links or references to other internal guidance which is not published. Where we find evidence of fault ca ...

Ombudsman criticises way TfL changed its ULEZ scrappage schemes Transport for London has been criticised for the way it has run two significant vehicle scrappage schemes. The Local Government and Social Care Ombudsman has found TfL made changes to the schemes without following due process or informing the public. This meant people have spent time applying, unaware their vehicles were no longer el ...

Ombudsman issues guidance on housing allocations for Disabled people Councils’ housing allocations schemes is the subject of the Local Government and Social Care Ombudsman’s third practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when applying to councils’ housing schemes, and the changes local councils can m ...

Ombudsman and Enforcement Conduct Board sign agreement The Local Government and Social Care Ombudsman and Enforcement Conduct Board (ECB) have signed a Memorandum of Understanding to aid better investigation of complaints and concerns about enforcement agents. The Ombudsman investigates complaints about enforcement agents – more commonly known as bailiffs – when acting on behalf of local authorit ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 2 • Health, Safety, and Wellbeing Statement of Intent Health, Safety, and Wellbeing Statement of Intent The Commission for Local Administration in England’s policy is to: maintain safe and heal ...

New guide aims to improve support for children missing education The Local Government and Social Care Ombudsman has today published new guidance to help councils better support children who are unable to go to school. The Ombudsman has seen an exponential rise in complaints involving alternative education provision. Over the past three years its caseload has increased tenfold with 38 cases invest ...

Children’s complaints still dominate Ombudsman casework in 2024-25, but housing has overtaken adult services Complaints about education and children’s services are still dominating the Local Government and Social Care Ombudsman’s casework, but housing cases are now the second biggest area of concern for people complaining. Published today, the Ombudsman’s annual review of its local government com ...

New report highlights urgent need to listen to disabled people in the fight against England’s housing crisis England’s housing crisis is deepening, and for Disabled people, its impact is particularly acute. A new report, released today by the Local Government and Social Care Ombudsman, sheds light on the disproportionate challenges Disabled people face when navigating local authorities’ housing a ...