Moving traffic offences This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) issued by enforcing authorities and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice for a moving traffic offence. Can the Ombudsman help me? Transport for London (TfL) and councils both inside and outside London may enforce ...

Personnel and employment problems This fact sheet is aimed primarily at council employees who have an employment-related problem and may be considering making a complaint to the Ombudsman. I have a problem about employment with the council. Can the Ombudsman help me? In most cases the law says we cannot investigate matters relating to action taken in respect of appointments, removals, pay, discip ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 5 • 5 Handling Written Correspondence 5.1 Distribution and recording of written correspondence All correspondence sent to the LGSCO is received in the Coventry office. The Administration Assistant (AA) is the pr ...

Financial regulations Contents: Chapter index for Financial regulations Updated: 23 March 2026 Financial regulations search Search this content Submit search Part 2 • Accounting Regulations 10. Accounting The Commission maintains proper accounting records and produces financial statements in accordance with the Framework Document and the Government Financial Reporting Manual issued by the Treasur ...

Council tax support claims This fact sheet is aimed mainly at people who have problems with a claim for council tax support and may be considering making a complaint to the Ombudsman. What is council tax support? From 1 April 2013 council tax support replaced council tax benefit as a way of reducing a council tax bill for those on a low income. All claims since then have been council tax support ...

Building control This fact sheet is aimed primarily at householders who have problems with a building control issue and may be considering making a complaint to the Ombudsman. I have a problem with the council’s handling of a building control matter. Can the Ombudsman help me? Only rarely: Primary responsibility for building work and compliance with the Regulations rests with building owners and ...

Taxi and private hire vehicle licensing This fact sheet is aimed at people who are concerned that the council is not taking appropriate action over issues relating to taxis and private hire vehicles and may be considering making a complaint to the Ombudsman. I am unhappy with the way the council has handled my concerns about taxi or private hire vehicle licensing. Can the Ombudsman help me? We ca ...

Commissioner and senior staff profiles The Commission Picture Member biography Amerdeep Clarke Amerdeep Clarke Local Government and Social Care Ombudsman & Chair of the Commission Amerdeep joined us in February 2024, taking on the role of Ombudsman alongside her positions as Board Chair of the Law Society and as a Judge of the Asylum and Immigration Tribunal (not currently sitting). Amerdeep brin ...

Councils that arrange and fund residential care placements This fact sheet is aimed mainly at people who are having problems with their own, or a relative's, residential care and may be thinking about complaining to the Ombudsman. I am unhappy about the way the council has assessed my care needs and organised residential care for me. Can the Ombudsman help me? Sometimes, yes. The Ombudsman cannot ...

School admissions This fact sheet is aimed primarily at parents and carers of children who have not been offered a place at their preferred school and who may be considering making a complaint to the Ombudsman. (If your concerns are about infant class size, see our fact sheet on infant class size appeals). My child did not get a place at the school we applied to. Can I complain to the Ombudsman? ...