Homeless Lincolnshire man left to sleep in car because of council failings A Lincolnshire man had to sleep in his car because South Kesteven District Council did not do enough to help him, when he told it he was homeless. The man, who has mental and physical health issues, applied to the council as homeless at the start of 2024. He told the council about his medical issues and said he was sleepin ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 2 • Privacy notice for complainants Privacy notice for complainants The Local Government and Social Care Ombudsman is set up by law to look at complaints about councils and some other public organisations in England and complaints about adult social care providers in England ...

Complaints about English social care increasingly due to funding constraints The cost of providing care has become an increasingly common theme in the complaints made to the Local Government and Social Care Ombudsman over the past year. Highlighted in its Annual Review of Adult Social Care, which covers both council and independent care complaints, the Ombudsman said it is seeing more cases where ...

Liverpool criticised by Ombudsman for failing disabled teenage siblings The Local Government and Social Care Ombudsman has criticised Liverpool City Council for not ensuring two teenage siblings with significant needs were provided with the support they should have received for 18 months. The siblings, who have multiple disabilities including visual impairments and complex communication needs, bo ...

Council to look again at summer-born children’s school start date requests Leeds City Council failed to follow guidance on summer-born admissions when deciding when an August-born girl could start school, the Local Government and Social Care Ombudsman has found. The Ombudsman heard the girl’s mother had applied to postpone her daughter’s school start last year, because she felt it was not in her ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 6 • A model re ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 13 May 2026 Manual for Councils search Search this content Submit search Part 15 • How we use your data Casework contact We store name, job title and contact details for nominated link officers, Chief Executives (or their equivalents) in our casework management systems to allow us to communicate effectively with councils ...

North Dorset District Council Annual statistics Reporting year for North Dorset District Council 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance ...

North Dorset District Council Annual statistics Reporting year for North Dorset District Council 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance ...

Taunton Deane Borough Council Annual statistics Reporting year for Taunton Deane Borough Council 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance ...