Commission meeting - 6 February 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 31 October and 6 December 2024 Matters arising (attached) Chair and Chief Executive's reports (attached) Board effectiveness review Business Plan 2025-26 development 2024-25 Business plan - progress report (attached) Health, safety and wellbeing updat ...

Commission meeting - 6 November 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 17 July 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) Framework document - MHCLG/LGSCO People initiatives Business Plan update 2025-26 Policy programme update Reappointment of the independent advisory member of the Com ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 12 • Useful information and documents Useful information and documents The JWT have a library of documents available on K:\. The library contains links to guidance about specific health issues, various Codes of Practice and other releva ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 12 • 12. Sharing decision statements with other orgnisations 12.1. Why do we share decision statements? Our decision statements are a valuable resource for regulatory bodies – OFSTED and CQC – to use in their inspection ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 12 • 12. Local Government Act 1974 12. Local Government Act 1974 The Local Government Act 1974 is reproduced in full elsewhere on the intranet. Part 11 • 11. Should we investigate?

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 12 • 11.Destruction and disposal 11.1.IT equipment The IT department will dispose of all IT equipment, using specialised software and procedures, to ensure that any confidential data is removed in such a way that it ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 13 May 2026 Manual for Councils search Search this content Submit search Part 12 • Specific types of complaint School admission appeals If the appeal relates to a maintained school (including community, foundation, voluntary-aided or voluntary-controlled), complaints should be made to the Ombudsman. The Education Funding ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 12 • Appendix 1 - Voxivo - Work status Appendix 1 - Voxivo - Work status This table outlines the different work states and when to use them: User state When Admin To be used by advisors during personal administr ...

Chief Executive to retire in May 2025 The Local Government and Social Care Ombudsman (LGSCO) has announced that its Chief Executive, Nigel Ellis, will retire in May 2025. Mr. Ellis has been Chief Executive for eight years, having been Director of Operations prior to that. Before joining LGSCO he was in charge of investigations at the healthcare regulator and held a variety of roles in the volunta ...

Remuneration and Appointments Committee - 15 May 2025 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 30 January 2025 Matters arising HR Strategy update Chief Executive Officer Performance and Objectives Ombudsman and Chair’s review for 2025 Staff Survey Remuneration and Appointments Committee Annual Report 2024-25 Remuneration and Appointme ...