Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 8 • 8 Managing requests: information in case files 8.1 General principles Requests for access to case files will generally come from the complainant. The LGA says information obtained in the course of an ...

Poole Borough Council Annual statistics Reporting year for Poole Borough Council 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman ...

Poole Borough Council Annual statistics Reporting year for Poole Borough Council 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman ...

Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...

Nottinghamshire man’s care package reduced because of financial pressures, Ombudsman finds A Nottinghamshire man with autism was left relying on his parents to part-fund his care when the county council cut his package without identifying a suitable alternative, the Local Government and Social Care Ombudsman has found. The Ombudsman said the council appeared to reduce the man’s budget for financi ...

Ombudsman criticises Worcestershire County Council’s complaints policy in special educational needs investigation The Local Government and Social Care Ombudsman has criticised the way Worcestershire County Council dealt with a mother’s complaint about the lack of alternative education provided for her son, when mainstream school was no longer suitable for him. The boy, who has Special Educational ...

Housing transfers This fact sheet is aimed at tenants who are having problems with their application for a housing transfer and may be considering making a complaint to us. I have a problem with my application for a housing transfer within my council area. Can I complain to the Ombudsman? Yes if: you need to move because it is no longer reasonable for you to continue to live at the property (and ...

Ombudsman complaints data issued today Local authorities across England will today be receiving their annual complaints data from the Local Government and Social Care Ombudsman. This data is published on the Ombudsman’s updated online map giving details for each authority of the volume of complaints dealt with, complaints upheld, satisfactory remedies already provided, and compliance with Ombudsm ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 3 • Privacy notice for job applicants Privacy notice for job applicants We process personal information as part of our recruitment exercise. Information we collect from you We may collect information about you from your: application form or CV your passport or other identity ...

Disabled woman had care package reduced by more than half following flawed assessment by Bolton council The Local Government and Social Care Ombudsman has found Bolton Metropolitan Borough Council significantly reduced a disabled woman’s care package without properly assessing her needs. The woman, who is registered blind and has numerous health conditions and disabilities, previously received a ...