Town and parish councils This fact sheet is aimed primarily at anyone who is experiencing problems with a service provided by a parish or town council and is considering making a complaint to the Ombudsman. I'm not happy with a service provided by my parish council. Can the Ombudsman help me? In most cases, no. The Local Government Act 1974 (S34(1)) defines the authorities that we may investigate ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 1 • 1 The Intake Team Last updated: July 2025 1.1 Purpose The Intake team are the gateway to accessing the services of the Local Government and Social Care Ombudsman. The objective is to provide an accessible and knowledgeable front-line servic ...

Ombudsman responds to National Audit Office report on School Transport The Local Government and Social Care Ombudsman has responded to the National Audit Office (NAO)'s report about school transport, published today. Mrs Amerdeep Clarke, Local Government and Social Care Ombudsman said: “From the complaints we receive, we know transport to and from their education settings can be a significant iss ...

Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Contents Part 1: Introduction Part 2: The Complaint Handling Code Part 3: The role of the Complaint Manager Part 4: Who may complain Part 5: Service requests and complaint ...

News 21 May 2026 Council left domestic abuse survivor and child without a home by ignoring its own legal duties 14 May 2026 London council found at fault twice for failing children with special needs who attend schools outside its area 01 May 2026 New powers give non-tenants access to Ombudsman redress for the first time 02 Apr 2026 Ombudsman issues second report after South Kesteven District Cou ...

Cornwall care cost calculations criticised The Local Government and Social Care Ombudsman is reminding councils that people can spend their money as they wish, within reason, when paying for their own care, after an investigation found faults with the way Cornwall Council assessed a man’s finances. The reminder has come following a complaint to the Ombudsman that Cornwall Council made a number of ...

Northamptonshire County Council Annual statistics Reporting year for Northamptonshire County Council 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted ...

Northamptonshire County Council Annual statistics Reporting year for Northamptonshire County Council 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 3 • 2. Exclusions 2. Exclusions 2.1 An organisation should accept a complaint unless there is a valid reason not to do so. If the organisation decides not to accept a complaint it should be able to evidence its reasoning. Each ...

Audit and Risk Assurance Committee meeting - 25 January 2018 1. Approve minutes of 30 October 2017 2. Matters arising - Action Log (attached) 3. GIAA Highlight Report Restricted item - no paper attached 4. Anti-Bribery, Fraud and Corruption Final Audit Report including management response Restricted item - no paper attached 5. Internal and external audit follow-up report of outstanding recommenda ...